CargoAi Unveils CargoCoPilot Agent: Unified AI for Air Cargo

A New Era of Conversational AI in Airfreight

On September 1, 2025, CargoAi officially launched the CargoCoPilot Agent, a unified conversational AI designed specifically for the air cargo industry. Building on the company’s proven AI ecosystem, this new solution integrates seamlessly across multiple communication platforms — including WhatsApp, email, airline portals, and CargoMART — to simplify and accelerate everyday workflows.

The Agent is capable of managing end-to-end customer requests such as AWB-based shipment tracking, rate and capacity searches, automated bookings, FAQs, and operational lookups, cutting down repetitive manual work while improving industry-wide response times.

Fully Multilingual and Customisable

Unlike general-purpose chatbots, CargoCoPilot Agent is trained on real air cargo communications, enabling it to interpret industry-specific language and patterns with high accuracy. The AI is powered by CargoAi’s proprietary large language models (LLMs) and is fully compatible with IATA ONE Record data sources, ensuring seamless integration across the global cargo ecosystem.

The Agent supports:

• Multi-language interaction to serve international users

• Confidence-aware automation, where high-confidence tasks are executed instantly, while lower-confidence requests are flagged for human review

• Customisable branding, allowing airlines, GSAs, and forwarders to deploy it under their own channels

By blending generative AI with predictive machine learning for price and capacity optimization, CargoAi delivers a powerful tool that adapts to industry needs while ensuring privacy and security through private training on its servers.

Expanding on a Proven AI Ecosystem

CargoCoPilot Agent is the latest evolution in CargoAi’s AI portfolio, which already includes:

• CargoCoPilot AI Outlook Plugin: Extracts shipment details directly from Outlook emails into CargoMART, eliminating manual data entry.

• CargoCoPilot via API: Converts unstructured emails into structured quotes, scaling up to thousands per month with 94% automation rates.

• AI-Powered Rates: Combines real-time airline APIs with six weeks of historical market trends to generate accurate rate forecasts.

With the new Agent, these capabilities are expanded into a multi-channel, real-time conversational interface, accessible anywhere cargo professionals work.

What the Agent Can Do Today

CargoCoPilot Agent introduces a range of ready-to-use features, including:

• Consistent, multilingual assistance across WhatsApp, email, CargoMART, and airline portals

• Real-time AWB-based shipment tracking, delivering instant milestone updates

• Natural language rate and capacity searches (e.g., “Show rates for SIN → JFK on 10 Sep 2025”)

• Automated bookings, where shipment details are extracted and confirmed back to the user

• Instant FAQ answers to reduce repetitive customer queries

• Operational lookups such as GHA details, airline contacts, and service rules

• White-label customisation to adapt to each partner’s platform

• Email automation, with instant replies to high-volume inquiries like “Where is my shipment?”

By consolidating these functions into a single interface, the Agent allows cargo professionals to replace repetitive clicks and email exchanges with simple, natural-language requests.

Leadership Vision: Deploying AI at Scale

CargoAi’s CEO, Matt Petot, highlighted the company’s commitment to delivering AI that feels natural, reliable, and immediately useful:

“AI must feel natural, trustworthy, and useful from day one. With CargoCoPilot Agent, a forwarder can simply ask, ‘Show me rates to JFK’ or ‘Where is my shipment?’ — and the Agent does the rest. CargoAi is not experimenting with AI; we are deploying it live, at scale, and with measurable business value. Our target is to automate not less than 50% of the industry’s email interactions, freeing up professionals for higher-value tasks.”

This launch marks a milestone in CargoAi’s journey to make air cargo operations more autonomous, intuitive, and connected.

From Plugin to Agent: The Step Forward

The original CargoCoPilot tools transformed email handling and quoting, but the new Agent goes significantly further:

• Before: CargoCoPilot read emails, extracted shipment data, generated quotes, and suggested rates.

• Now: CargoCoPilot Agent integrates multi-channel communication, automated tracking, real-time knowledge, and direct operational lookups — all powered by CargoAi data and IATA ONE Record.

This step-change makes the Agent a self-learning assistant, continuously improving with each interaction while maintaining strict privacy safeguards.

Roadmap: Continuous Learning and Integration

Looking ahead, CargoAi plans to expand the Agent’s domain knowledge and capabilities even further. Future developments include:

• Broader system integrations with TMS, airline, and GSA platforms

• More use cases covering operational, financial, and compliance queries

• Week-by-week improvements as the Agent learns from new patterns while protecting sensitive client data

CargoAi’s strategy ensures that the CargoCoPilot Agent will evolve in line with industry demands, reinforcing its role as a trusted partner in digital transformation.

Please contact Tan Son Nhat Cargo for prompt assistance

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